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MSP Account Director

Location: London, England, United Kingdom

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Job Number: 618

External Description:

What does work mean to you? Are you realizing your potential and helping others do the same?

At Randstad Sourceright, our people are our greatest innovation. We recognize the value of every individual and our clients, candidates and colleagues sit at the heart of everything we do. For us, this means making work meaningful every day.

We have ambition with a purpose so if you’re not just looking for a job, but a purposeful, progressive and satisfying career, join us! Let’s make work meaningful together.

We’re looking for an 

Account Director, MSP Solution, UK & Ireland

your typical day includes

developing and leading an effective client management proposition for this new and complex MSP client. The Account Director (AD) will ensure our client receives a proactive, excellent service, maximising the potential for business within the client’s region. The AD will also lead and develop the team based in the UK and Ireland ensuring they are motivated and supported to achieve the maximum results. Fulfillment of the client’s demand using their brand is a key focus, supplemented by delivery through partner providers.

your focus will be to

  • manage key client and customer relationships, typically by using account teams to ensure their ongoing satisfaction and loyalty toward the organisation
  • build, manage and motivate the team to meet the service level(s) required
  • ensure teams effectively utilise all possible methods to direct hire including development of sourcing and attraction strategies using the client’s brand
  • manage partner relationships to ensure fulfilment of all client demand 
  • motivate and manage teams to deliver expected performance levels and operational quality across the service; provide feedback and coaching where appropriate
  • build own capabilities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation
  • project work as and when required, depending on client needs
  • budgeting & costing - manages the development and/or delivery of budget plans for own client
  • ensure optimum staffing levels to service account effectively and profitably
  • identification, initiation and implementation of new service offerings
  • act as point of escalation for all issues that cannot be resolved by operational managers
  • assist with the implementation of new accounts and assist sales team with new pitches

what you will need

  • experience managing a large complex matrix structured client
  • be a subject matter expert in Managed Solutions (MSP) / contingent recruitment
  • experience of leading self-source/direct delivery solutions
  • proven experience working with senior key stakeholders across multiple geographies
  • strong leadership skillset
  • ability to travel regularly within Ireland and monthly (as a minimum) to the UK

it’s also nice to have

  • life sciences or pharma sector recruitment knowledge

why we love what we do and we think you will, too:

  • we are recognized as an industry leader that invests in its people, solutions, innovation and capabilities to drive business and client success - this makes us a star performer on the Everest Group PEAK matrices
  • our leaders are inspiring us to do our best for our clients, candidates and colleagues
  • we value open communication and feedback and are proud to be an Open Company on Glassdoor, consistently outperforming our competitors
  • we empower our people through great conversations - not static performance reviews - to position them for success
  • we offer a transparent career pathing framework, training opportunities and a recognition program to celebrate outperformance
  • we strive to be ahead of the pack and invest in new HR technology and knowledge
  • doing business globally is important to us so we foster global talent mobility, international secondments, and inter-cultural training and experiences

A job description can only tell you so much...hear from our people on what work means to us.

about Randstad Sourceright

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies execute on strategy, improve business agility and place them in a position for growth. Randstad Sourceright’s experience encompasses all facets of talent acquisition for permanent employees and the contingent and contractor workforce. Our solutions span recruitment process outsourcing (RPO), managed services programs (MSP) and integrated talent solutions. For more information, see https://www.randstadsourceright.com/

Job Number: 618

Community / Marketing Title: MSP Account Director

Location_formattedLocationLong: Dublin, Dublin IE