our team.

Manager Operations

Location: Amsterdam, North Holland, Netherlands


This position is no longer open.

Job Number: 1883

External Description:

Randstad Sourceright; where technology innovation and our exceptional human touch make us the market leader in Global Recruitment Outsourcing. 

We are looking for an experienced Recruitment Operations Manager to take over several local RPO programs in the Netherlands!

The Operations Manager is responsible for providing clients with a tailor-made RPO solution based on their bespoke service offering as per the client contract. Managing and controlling all aspects of RPO delivery within the designated business areas. Liaising and interfacing with Hiring Managers and key external and internal stakeholders to add value to the process and managing an onsite recruitment delivery team.

 You will be responsible for 
  • providing direction and guidance to the teams
  • leading and managing day to day client relationships, to manage client expectations and provide innovative solutions to solve client needs
  • managing several accounts performances to ensure KPI’s and SLA’s are exceeded
  • taking responsibility for delivering a prescribed budget for own area of the organization
  • providing insight to accompany management information reporting for clients
  • escalation management, ensure timely resolution, direct corrective action as needed
  • leading and implementing continuous process improvement activities/programs
  • building own capabilities and develops the capabilities of direct reports by working within an existing development framework
  • coaching and mentoring team to meet service level(s) required and ensure best practice process is followed
  • provide induction, development, reward and succession planning
The successful candidate should have
  • proven track record of a minimum of 10 years of experience in the industry
  • experience managing an experienced Recruitment or Talent Acquisition team
  • experience working with outsourcing programs or knowledge of RPO programs is an advantage
  • ability to effectively plan and manage multiple projects, tasks and/or initiatives simultaneously
  • good understanding of the labour market
  • excellent stakeholder management and people management skills.
  • complete fluency in the Dutch and English language

In return you will receive 
  • excellent benefits package including holidays which can be bought and sold and a competitive share scheme
  • opportunity to work with a world-class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first-class experience to both our clients and our candidates
  • extensive learning opportunities and a set career path

Want to learn more about the role?​Visit: or contact our dedicated recruiter via direct message or via this e-mail:

Job Number: 1883

Community / Marketing Title: Manager Operations

Location_formattedLocationLong: Amsterdam, Noord-Holland NL