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Client Service Director

Location: Amsterdam, North Holland, Netherlands

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This position is no longer open.

Job Number: 2297

External Description:

Client Services Director


Department

Randstad Sourceright

     


Location (country)

EMEA


Reports to

Managing Director

     
 

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Blended Workforce Solutions. Randstad Sourceright offers solutions across the Europe, Middle East and Africa (EMEA) region.


Purpose of the job:

Developing and leading an effective client management proposition. Focusing on providing strategic direction and operational leadership of a Key Client Account within a region. Driving additional business opportunities, leading and motivating a team and ensuring clients receive added value and strategic level expertise.


Know How:

  • Provide strategic leadership for the Account Management team within the specific regional area. 
  • Key contact for all senior clients across nominated account(s)
  • Responsibility for the account development strategy
  • To develop operational best practice and excellence across multiple client sectors and stakeholders both internally and Client Side
  • Develop a long-lasting relationship with the clients
  • Establish and maintain an effective contact chain, extend our services within the client in cooperation with the account leadership team promote new business opportunities to the client (e.g. cost savings, process improvement)
  • Review (quarterly business review) regularly our services with the client
  • Ensuring all business information is cascaded in a timely way to drive employee engagement and understanding of  their value and role within RSR EMEA
  • Identification and selection of effective staff to meet service delivery commitments.
  • Identifying talent and creating opportunities for development; using individual development plans to drive these opportunities and performance.
  • Coach and mentor teams in their development and provide mentorship to assist with reaching their goals.
  • Demonstrating inspirational Leadership and leading by example.
  • Provide regular communication to teams to update them on market developments, business priorities and performance of the allocated accounts to create a positive working environment.
  • Identification and selection of effective staff to meet service delivery commitments.






Problem Solving:

  • Coaching and developing the team to develop their potential, to support individuals and drive performance and behavior using the competency framework and KPI’s to aid and drive performance and retention
  • Ensuring all people management processes are carried out in line with company policy
  • Proactively managing employee turnover
  • Ensure the team participates in continuous improvement activities in order to maintain their levels of expertise, market knowledge and awareness of future trends.
  • Assess/survey quality of work delivered by teams, based on specific client feedback and develop action plans for individuals needing improvement to ensure performance targets are met.

Accountability:

  • Creating and driving initiatives to improve commerciality and profitability across all areas of the business
  • Establish metrics, goals and expected performance levels of all teams and provide feedback and coaching where appropriate.
  • Responsible for delivering financial performance as defined by annual nominated accounts budgets
  • Determines account objectives, metrics, goals and expected performance levels consistent with business strategies
  • Monitor hiring and promotional activity within accounts to ensure compliance with company policy and standards.

 

Key Relationships:

Internal: Randstad Sourceright operational teams, colleagues in Shared Services, colleagues in Business Development and Implementations and support functions,


External: client stakeholders, vendors, third party providers


Qualifications:

  • Business related postgraduate qualification or equivalent relevant business experience

Knowledge & Skills:

  • Excellent communications, influencing and negotiating skills
  • Knowledge of current trends and best practices in RPO and MSP to include recruitment and sourcing.
  • Ability to devise and control realistic budgets and keep track of revenue and costs
  • Detailed knowledge of the business area and the associated internal processes.
  • Evidence that you can work well under pressure
  • Evidence that you are an excellent team player and that you can also work alone.
  • Knowledge of recruitment systems such as ATS, VMS’ and CRMs
  • Microsoft Office (Excel/PPT/Word/Gmail)

Experience:

  • Strong experience of people management and leadership in a results driven environment.
  • Experience of managing and motivating teams
  • Experience of working in the recruitment industry managing international complex and sizeable client accounts in either contract or permanent recruitment
  • Ability to liaise with all levels of management, in particular Director level, both internally and client-facing.
  • Ability to develop and deliver business plans and strategies.
  • Demonstrated ability to rely on experience and judgment set, and meet goals and deadlines.
  • Proven experience of developing relationships working at a strategic and operational level.
  • Previous experience of negotiating and managing commercial budgets
  • Experience of people management in a business results driven environment

Competencies:

  • Intellectual Strength:

Randstad leaders leverage strong intellectual power to identify pattern and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunities

  • Agility

Randstad leaders proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risks

  • Excellent Execution

Randstad leaders drive excellent execution by setting up robust processes to execute strategies, and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading execution

  • Lead

Randstad leaders enable teams to deliver high performance by providing direction and clarity of purpose, a focus on accountability and the orchestration of efforts. They set high standards and provide the support people need.

  • Connect

Randstad leaders identify potential for synergies across the business and build commitment to achieve shared goals. They thrive on working with people (internal & external, clients & flex workers) that represent a mix of backgrounds, insights and perspectives

  • Partner

Randstad leaders build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad, leveraging their personal credibility and thought leadership in getting people onside

  • Other:

Excellent command of the English language (written and spoken)

Job Number: 2297

Community / Marketing Title: Client Service Director

Location_formattedLocationLong: Amsterdam, Noord-Holland NL