Center Teamlead

Job Number: 2443

External Description:

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions. 

 

Job purpose:

The primary responsibility is for the delivery of client programs, operational contacts with the hiring community and coordination of day to day operational tasks of a team. Major goals are to deliver against the agreed SLA/KPI’s and reach the highest level of client satisfaction and team performance.

 

Responsibilities:

Client & Customer Management 

• Supports customers to ensure their needs are met and/or helps senior colleagues manage client relationships.
• Should maintain & manage information within company systems about candidates & clients. 
• Daily/Weekly reporting of search and screening activity. 
• First point of contact for internal operational stakeholders and first escalation point of the team for any daily operational issues.

Operational Management

• Supervises others to deliver prescribed operational outcomes while working within established systems.
• Should coordinate and motivate a group of Sourcing Recruiters or HR administrators. Coordinating the entire sourcing process, from intake to candidate submission.
• Use and continuously seek creative and innovative sourcing and recruitment and/or HR administration best practices, sharing best practices with the team.
• Keep applicant tracking system up-to-date on candidate profiles.
• Ensure all team members conform to RSR processes and quality procedures as defined.
• Manage all HR related daily activities within the team (Holiday scheduling, Timesheet administration, etc.).
• Conduct team meetings to promote teamwork and inform on project updates. Training and mentoring new hires, providing feedback and coaching experienced team members. 
• Assess/survey quality of work delivered by team, based on specific customer feedback and assist in developing action plans for individuals.

Performance Management

• Improves personal performance and coaches others when required using performance management systems and protocols.
• Should meet service level agreements and customer satisfaction targets.
• Monitor the performance of Sourcing Recruiters or HR administrators, set weekly targets.
• Periodically report and review of services, SLA’s and KPI’s, team performance, participate business reviews, etc.
• Make real-time updates for timely and accurate record keeping of candidate activity and productivity.
• Measure account(s)’ performance.

 

Requirements:

• Operational work experience gained within a fast-paced, multinational, high-touch service industry (recruitment, HR services, etc.).
• Knowledge of MSP or RPO.
• Maturity in succeeding in a strongly client-facing service environment.
• Experience in  supervising and directing people and other resources to achieve specific end results within limited timeframes. 
• Mastery in MS Office applications and reporting skills (Excel, PowerPoint).
• Excellent command of the English language (written and spoken), German language is an advantage.

 

Our offer:

• An empathetic culture and supportive leadership who prioritize your well-being and personal development.
• Being part of a culture of inclusion and belonging. We value the diversity that our people bring to our workplace and communities.
• We value your hard work by providing a competitive salary, with a comprehensive benefits package.
• Experience what it’s like to learn from your colleagues with our Buddy program and be empowered to share and test-drive your ideas.
• Participate in exciting Team Building events (e.g. Christmas party, Pride, Charity Day, Ski camp, BarStad, etc.).
• A career at Randstad Sourceright means pushing boundaries to do things differently. That’s why here you won’t just do a job, you’ll develop a career.

 

Click on the “Apply” button to start your application and join Randstad Sourceright. If you have any questions, please turn to our Internal Talent Acquisition Partner - Marina Tarrasconi at: marina.tarrasconi@randstadsourceright.eu

 

Job Number: 2443

Community / Marketing Title: Center Teamlead