Associate Operations Officer

Job Number: 2890

External Description:

Randstad Sourceright is providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Our experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Our key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs and Blended Workforce Solutions. 

Work with us and you’ll be joining the market leader in Recruitment Outsourcing. For 11 years in a row, Randstad Sourceright was named a leader in Everest Group’s RPO PEAK Matrix® Assessment 2021. Our Glassdoor reviews demonstrate that we are truly an employer of choice.

RSR employs multilingual operations officers who are responsible for back-office support for Recruitment Process Outsourcing (RPO) and Managed Services Provider (MSP) programs within the EMEA region. By providing high quality support in the most efficient way, operation officers ensure assistance for the operations of Randstad Sourceright EMEA in the administrational part of their roles.

Job purpose

The associate operation officer supports the business with the right expertise and skills. Provides support to customer programs, their stakeholders and on and off-site colleagues. Support consists of administrative tasks regarding MSP and RPO programs.

Responsibilities

The responsibilities below enable you to achieve goals and to be successful in

this role:

RPO

• Should support activities related to HR processes.
• Perform system activities for clients and candidates.
• Process mutations; monitor time limits.
• Manage questions and issues from users and clients to support the organization.
• Work with colleagues to solve issues; ownership for finding answers.
• Support customers with expertise against SLA requirements.
• Provide friendly and responsive support.

Pre-screening & assessment process:

• Schedule and conduct assessments with potential candidates.
• Obtain benefits package information candidates.
• Background checks.
• Schedule interviews for hiring managers and arrange travel logistics.
• Distribute interview packages.

Offer management:

• Create and send out offer packages based on the input from Recruiter.
• Reference checks.
• Provide standard information on relocation topics.
• Schedule onboarding.
• Send orientation material.

Client and candidate management:

• Connect/delete suppliers to/from VMS, update suppliers information
• Execute supplier satisfaction surveys.
• Create/close order in VMS.
• Distribute orders to suppliers and monitor progress.

Time & expenses management:

• Follow up on timesheets.
• Manage approval processes.
• Enter/correct time and expenses in tools.
• Create reports on time and expenses.

Contract and payroll issues:

• Support payroll/financial teams to solve payroll/financial issues related to the contractor/worker.
• Support financial teams in order to take care of timely payment.
• Take and deal with enquiries or requests to change details to simple legal agreements.

Needs Assessment:

• Collects and prepares standard data related to ongoing issues.
• Identifies needs and requirements of clients.

Administration:

• Performs standard and non-routine administrative data processing tasks for the principle and gives colleagues advice on the proper performance of departmental processes.
• Updates data (e.g. vacancies, orders, candidates) in ATS or VMS.
• Data Collection & Analysis
• Selects appropriate data from information provided by others and inputs that data into spreadsheets or standard formats.
• Preparation of reports and evaluations on delivered services and products, etc.

Randstad Sourceright Key competencies:

• Drive for Results
• Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, takes accountability; for example: by tracking his/her own performance against standards or measures.
• Customer Focus
• Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, communicates; for example by reporting back to customers on enquiries, or ensures that others do.
• Quality oriented
• Works under supervision at an elementary level and adheres to established quality standards.
• Applies elementary understanding of the business environment and objectives to develop solutions under supervision.

Job specific competencies:

• Self-Control
• Maintains control of emotions even under difficult situations in order to continue to perform effectively. Specifically, demonstrates resilience; for example: by dealing well with ongoing business stress.
• Attention to Detail
• Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, checks own work; for example by using systems such as checklists to ensure accuracy.

Technical Support:

• Works with guidance (but not constant supervision) to identify and diagnose technical problems, then resolve those problems by choosing the best authorised solution.

Analytical Thinking:

• Thinks through issues by isolating the problem areas or situation, and thinking things through systematically. Applies judgement on the basis of evidence and reasoning. Specifically, sees basic relationships; for example: by identifying simple cause and effect, as in relationships.

 

Education & Experience:

• High School/FE College (2 A Levels).

• Basic experience of simple office/operational systems.
• Administration experience in (preferably) human resources or service centre environment.
• Excellent Microsoft Office/google for business applications skills.
• Preferably with Applicant Tracking System and/Vendor Management System.

Sounds interesting? Click on the “Apply” button to start your application and join Randstad Sourceright.

If you would like to know more please turn to our dedicated ITA partner Robert via direct message or via e-mail: robert.galas@randstadsourceright.eu

Job Number: 2890

Community / Marketing Title: Associate Operations Officer