our team.

Account Director

Multiple Locations: Cologne, North Rhine-Westphalia, Germany • Essen, North Rhine-Westphalia, Germany


Job Number: 2965

External Description:

We are looking for an experienced operational Account Director who will work as a strategic partner for our regional clients in Germany. The role can be managed remotely - however, the clients are spread over Germany. The Account Director is part of the leadership team at Randstad Sourceright Germany. 

This is an exciting opportunity to drive RSR RPO solutions across the region. In our dynamic regional and global team, you are in the lead responsibility to ensure that value is added to the client solution and to maximize business potential.

The Account Director is responsible for providing clients with a tailor-made RPO (Recruitment Process Outsourcing) solution based on their bespoke service offering as per the client contract. You manage and control all aspects of RPO delivery within the designated business areas. Liaising and interfacing with key stakeholders such as executive level, HR/Talent Acquisition and procurement leaders  to add value to the process and being responsible to provide leadership to our recruitment delivery teams and their Managers. 

You will be responsible for

  • Leading and managing client relationships, managing client expectations, and providing innovative solutions to solve client needs
  • Providing direction and guidance to the delivery team leads and ensuring that their knowledge, capability, training and support is aligned to the tasks expected of them
  • Managing several accounts performances to ensure KPI’s and SLA’s are exceeded
  • Taking responsibility for delivering a prescribed budget for own area of the organization
  • Communicate client needs to the team and relevant RSR internal stakeholders and subject matter experts
  • Escalation management, ensure timely resolution, direct corrective action as needed
  • Leading and implementing continuous process improvement activities
  • Building own capabilities and developing the capabilities of direct reports by working within an existing development framework
  • Coaching and mentoring team to meet service level(s) required and ensure best practice process is followed
  • Provide induction, development, reward, and succession planning

The successful candidate should have

  • Proven track record of management experience in the recruitment industry
  • Experience working with outsourcing programs or knowledge of MSP/ RPO programs is an advantage
  • Ability to effectively plan and manage multiple projects, tasks, and/or initiatives simultaneously
  • Excellent stakeholder management and people management skills 
  • Good understanding of the labor market
  • Energetic personality, strong business development acumen
  • Complete fluency in German and English language

In return, you will receive

  • Managing world wide very well known clients in various industries
  • Opportunity to work with a world-class recruitment business with leading technology, tools, and innovation which allow our teams to focus on the human side of recruitment and provide a first-class experience to both our clients and our candidates
  • Extensive learning opportunities and a set career path
  • Competitive salary and excellent benefits package

In case you are interested in applying or if you have any questions, please turn to our internal TA Partner, Klaudia Fűr at:

Job Number: 2965

Community / Marketing Title: Account Director