Application Support Engineer

Job Number: 4102

External Description:

Randstad Enterprise operates in 70 countries, across 360 RPO programmes and more than 800 managed

services programmes. We have US$11.8billion spent under our management and employ more than

3,800 talent experts. We create value by combining our proven processes with high-output technology to

create efficiency, scalability and flexibility — all with an eye on a company’s future business and talent

needs. Randstad Enterprise is a truly global company and so are our clients.

 This is role is specifically for - Randstad RiseSmart.

Randstad RiseSmart, is the leading provider of contemporary career transition services for

organizations in more than 40 industries and 80 countries. The first outplacement and

redeployment provider to recognize, and respond to, the new Employee Relationship Economy,

Randstad RiseSmart’s “beginning to beginning” approach combines dedicated career coaching

and personal branding with patented technology and tools to support transitioning employees.

Randstad RiseSmart partners with HR teams and provides onsite support, specialized training

and secure reporting in a results-oriented approach. Founded in 2007, Randstad RiseSmart

delivers landing rates exceeding 80 percent and time-to-placement 60 percent faster than

national averages. The company has earned awards and recognition from more than a dozen

organizations, including Bersin by Deloitte, Gartner Inc., the Brandon Hall Group and Fortune

Magazine.

 Job Responsibilities ;

 Job Title : Application Support Engineer.

 Location: Pune (Hybrid)

 Shift: Rotational Shifts

 Experience : 3+ years

 Education : Any technical graduate.

 

• Incidence handling and resolution in quick time. This may require server

         restarts, code analysis and data fix.

• Report details with service/application owner so that it can be looked with a

          Holistic solution's approach

• Gaining product knowledge for troubleshooting and providing quality analysis

          to production support issues

• Maintaining the Knowledge Base to handle future incidences and support

         tickets efficiently

• Production Issue Dashboard monitoring and follow ups
• Proactive application Log analysis to look for potential incidents and report

         them to the service/application owner and take them to closure

• Alerts management of system and critical flows. This includes

         acknowledgement of alerts received, identifying the root cause for the alert

         and reaching out to the right group with data for resolution.

   What can you expect in return from us?

 Competitive compensation and benefits.

Excellent work environment with an award-winning culture, Best Places to Work, Great Rated, Fortune’s “100 Best Companies for Women,” and Glass door Rating of 4.3!

 Apply to - apurva.sharmar@randstadrisesmart.com

Job Number: 4102

Community / Marketing Title: Application Support Engineer