MSP Operations Specialist
Location: Mumbai, Maharashtra, India
Job Number: 5099
About Randstad enterprise
Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the sales and solution design functions of world-leading RPO and MSP provider Randstad Sourceright, the new group is focused on elevating enterprise customer value propositions and developing strategic roadmaps across the total talent lifecycle by drawing on Randstad's complete portfolio of services, products and solutions globally.
Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a close-knit group that values collaboration, open communication, and a supportive work environment. Our team is responsible for recruiting operations for fortune-500 clients across the globe, and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger. We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team.
• Heavily involved in the invoicing process for 1500+ contractors, stakeholder management, data management and analysis, payment outstanding report, client query resolution.
• Uses customized and standardized situational responses and processes to resolve customer issues.
• Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to the standard escalation process.
• Makes recommendations to improve efficiencies where applicable.
• Receives and reviews new requisition requests daily using the VMS tool.
• Participates in special projects and performs other duties as assigned.Qualifications:
Ideally, we would like work experience in recruitment (in-house, RPO, MSP or Core HR)
• You'll need to be skilled in communicating effectively, both in one-on-one and in group settings
• You must have the ability to establish and maintain effective working relationships
• We need someone to work in a fast-paced environment and perform multiple work assignments simultaneously
• You will possess data entry, analytical, and organizational skills with attention to detail
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.
What’s in it for you
Join a global market leader in HR services with industry recognition
Join a diverse and inclusive workplace
Join a company with a wide range of learning, development and advancement opportunities
Join a company that offers a great work/life balance
Join a company with proven processes and high-output technology to create efficiency
Click here to know more about us - https://www.youtube.com/watch?v=thwl6lODI1Q&t=14s
Job Number: 5099
Community / Marketing Title: MSP Operations Specialist