Supplier Relationship Manager

Job Number: 5150

External Description:

Supplier Relationship Manager - Statement of Work (SOW)

Randstad Sourceright (RSR) operates in 70 countries, across 360 RPO programs and more than 800 managed services programs. We have US$ 11.8 billion spend under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability, and flexibility — all with an eye on a company’s future business and talent needs. Randstad Sourceright is a truly global company and so are our clients.

Supply Chain Management (SCM) is the team within RSR who are responsible for managing all vendors in the provision of talent and services to MSP clients. The team’s aim is to use RSR’s global client portfolio and huge spend under management to act as a strategic partner, connecting client needs to supply capability. SCM is a global function spread across North America, EMEA and APAC and made up of 40 individuals. This role would sit within the “SoW” vertical in the SCM structure (“Implementation & Administration” and “Contingent” being the other two verticals). Although the primary focus of this role is on SoW vendors, the whole team operates to a flexible model to ensure there is sufficient coverage and the individual would be expected to support any of Implementation & Administration or Contingent if and when needed.

In the SoW space, RSR works extensively with a whole range of vendors from the largest, global Tier 1 services providers right through to smaller, local niche vendors. Our goal is to be seen by all vendors as a credible ‘market maker’ for them, a facilitator to opportunity and increased business, a company they can truly partner with in order to help meet client goals whilst also achieving their own ambitions.

We are looking for a Supplier Relationship Manager (SRM) - SOW for our brand-new program in the life-science industry.

Our client is a leading global biotechnology company that pioneers science and drives innovations for complex and devastating diseases, who are committed to advancing health equity for the disease areas they treat. In addition to this client, this role will manage other client accounts in this industry sector.

Overall, the SRM will be responsible for four things:

A particular industry specialism - the industry for this role is B2C retail.
A portfolio of client accounts in this industry to whom the SRM will provide ongoing supply chain advice, guidance and execution of activities.
A vendor base in this industry, including a small number of strategic Enterprise Level vendor relationships which the SRM will be responsible for owning and developing.
Vendor management in the implementation of new SoW MSP programs.

The SRM will be responsible for the full life cycle of our vendor relationships including; relationship initiation, commercial, operational and legal constructs, managing vendor through program implementation, ongoing relationship management post go-live on individual client accounts as well as at an overall Enterprise level. The SRM will lead discussions with suppliers regarding their capabilities, new opportunities, total enterprise level commercial, legal and operational constructs, service delivery performance across all accounts and drive results to improve the services provided to Randstad’s client programs.

Our SRM is ideally from a blue chip background of managing large scale SoW service provider relationships. This could be from a Procurement background, or a Business or IT supplier management background. The SRM is ideally somebody who can show they’ve worked with Global Tier 1 SoW vendors, have built strong relationships with them and delivered value from these relationships over a multi year period.

Our SRM needs to be fluent with MSA and SoW contract language, data analytics and supplier relationship dynamics including commercial, legal and operational constructs. In addition, the SRM will collaborate with the Client Services team to understand client requirements and facilitate communication and feedback to and from suppliers on program topics and performance issues. You will also need to be willing to have tough conversations with suppliers/clients in order to drive compliance and top performance.

Main responsibilities:

Enterprise Level

Brings and further develops in role a specialism in the B2C / retail industry sector.
Owns a portfolio of clients in this industry sector, where the SRM will partner with Delivery / Operations colleagues on opportunities to bring value to these client accounts from a supplier management perspective.
Owns a supply base, comprising industry sector specific vendors as well as strategic Enterprise level vendors, who they will build relationships with and develop over time to add value to client requirements.
Deploys the RSR SCM governance model to the management of key strategic vendors.

Client Account Level

Develops supplier contracts, based on client requirements, and lead-related negotiations, and manage contract lifecycle for both contingent labor and Statement of Work (SOW) suppliers.
Identifies potential contingent labor and SOW suppliers based on matching supplier capabilities to client program requirements.
Manages supplier relationships and overall supplier performance across client portfolio.
Monitors supplier performance to established KPI and relevant compliance topics.
Schedules and leads regular supplier business reviews to establish performance improvement activities, identify opportunities, communicate business direction, and share industry best practice.
Establishes and manages corrective action plans related to supplier issues.
Provides feedback and direction to suppliers (i.e. forums, summits), conducts regular supplier reviews to establish performance improvement activities, communicates business direction, and shares industry best practice.
Establishes supplier dashboards, scorecards, and surveys to manage high-level supplier performance.
Coordinates efforts with client support teams to optimize Randstad’s supplier base.
Proactively identifies/resolves technical or operational problems.
Collaborates with client service teams to improve supplier results and effectiveness.
Supports development and implementation of best practices for improving supplier engagement and performance.
Develops tools and templates to improve transparency and effectiveness of supplier performance in meeting departmental goals, supplier results, and client service delivery requirements.
Directs RSR’s supplier onboarding and qualifications processes
Supports client implementations and expansion activities; data collection and validation.
Conducts/leads regular business reviews with relevant internal program stakeholders to establish strategies for meeting business requirements.

Our expectations:

8 - 10 years of experience in supplier management, whether in procurement or an equivalent business role managing suppliers.
Experience of SOW and supplier management of global tier 1 vendors is a must
Strong analytical skills and demonstrated ability to determine and explain conclusions from complex operational, regulatory, and/or business information
Customer focus and strong customer service and problem-solving skills
Excellent communication, interpersonal and organizational skills
Proficient with Google Suite and other tools such as Box, Sharepoint, Teams etc.

For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

The base salary range for the position is gross 96.000 - 113.000 USD per year.

At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.

In addition, Randstad offers rich learning & development opportunities, as well as a competitive benefit package.

Applications Accepted on Ongoing Basis Until Filled

Job Number: 5150

Community / Marketing Title: Supplier Relationship Manager