GBS Team Lead

Job Number: 5550

External Description:

Cultivate Success: Are you looking for a role where you can combine a passion for driving Client Satisfaction, Team Performance, and Exceptional People Management? Unite these skills for your ultimate career journey as a (GBS) Team Lead with Randstad Sourceright in Budapest!

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions. 

You as a Team Lead will be managing a delivery team of between 8-10 RPO Sourcers as well as nurturing and building the relationships with internal stakeholders including the hiring teams and Account Managers. Your major goals are to reach the highest level of client satisfaction, team performance and people management

What will you do?

• Supervises others to deliver prescribed operational outcomes while working within established systems as well as coordinates, motivate, and monitor the performance of a group of consultants and coordinators within the RPO Sourcers team via team meetings, 121s, action plans, training, mentoring and best practice sessions to create a positive working environment.. 

• Supports customers to ensure their needs are met and/or supports team members to manage client relationships as well as the first point of contact for operational stakeholders and the first escalation point of the team for any daily operational issues.

• Periodically report and review of services, SLAs and KPIs, budget, team performance, business reviews etc and provide regular communication to the organisation to update them on market developments, business priorities and performance of the Delivery Centre.

What will you bring?

• People management experience gained within a fast-paced and multinational environment is preferred 
• Strong knowledge of recruitment strategies and processes.
• Knowledge of MSP or RPO services is preferred but not essential.
• Maturity in succeeding in mentoring junior team members 
• Experience in supervising/ supporting people and other resources to achieve specific results within limited timeframes  
• Mastery of MS Office applications and reporting skills (Excel, PowerPoint).
• Excellent command of the English and German languages (written and spoken).
• Hybrid - once a week in office based in Budapest (or as and when the team /account needs require)

What will you get? 

• An empathetic culture and supportive leadership who prioritize your well-being and personal development.
• Being part of a culture of inclusion and belonging. We value the diversity that our people bring to our workplace and communities.
• A career at Randstad Sourceright means pushing boundaries to do things differently. That’s why here you won’t just do a job, you’ll develop a career.

 

💙 Interested? Click on the “Apply” button to start your application and join Randstad Sourceright.

If you would like to be part of our esteemed talent pool, where you can immerse yourself in a realm of possibilities and stay apprised of our latest job openings, join our World Class Talent Pool EMEA at Randstad Enterprise talent pool (http://gr.8job.eu/hZaI9vE3). 

We are an inclusive employer and should you require any reasonable adjustments to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.

Job Number: 5550

Community / Marketing Title: GBS Team Lead