Application Support Specialist, Automation CoE

Job Number: 5569

External Description:

Do you thrive in troubleshooting complex technical challenges and ensuring smooth operations? Are you passionate about automation and want to play a key role in its success? If so, we want to hear from you!

About the Role

We are seeking an Application Support Specialist to join our growing team! In this role, you will play a vital part in supporting our automated solutions by providing monitoring, production support, and troubleshooting expertise. You will work collaboratively with developers, infrastructure engineers, and the IT team to maintain a robust and efficient automation environment.

Responsibilities

• Monitor and provide production support for automated solutions using Automation Anywhere
• Troubleshoot and resolve complex automation issues
• Collaborate with developers and infrastructure engineers on system performance, capacity management, and testing of upgrades
• Partner with IT and application administrators to address automation environment challenges
• Respond promptly to inquiries and issue reports from the business and Automation CoE team
• Ensure smooth operation of scheduled automations, proactively troubleshooting issues
• Diagnose and verify environmental issues related to applications, network, hardware, and operating systems
• Gain a deep understanding of the automation library to troubleshoot and fix minor coding issues
• Champion existing team processes and procedures
• Serve as an escalation point for other Automation CoE team members on complex application issues
• Develop and maintain technical specifications for troubleshooting procedures
• Participate in project quality management tasks (peer reviews, design documents, code reviews)
• Collaborate with IT to plan for system updates, upgrades, and downtime
• Work closely with developers, infrastructure engineers, and IT to resolve environmental issues, ensuring an optimal automation environment

Qualifications

• Proven experience in technical support or a related field
• Strong understanding of IT systems and infrastructure (applications, networks, hardware, operating systems)
• Experience with troubleshooting and resolving complex technical issues
• Excellent analytical and problem-solving skills
• Effective communication and collaboration skills
• Ability to work independently and as part of a team
• Experience with automation anywhere, a360 is a bonus

We Offer

• Opportunity to work in a fast-paced and dynamic environment
• Be part of a team at the forefront of automation innovation

Job Number: 5569

Community / Marketing Title: Application Support Specialist, Automation CoE