Strategic Relationship Manager

Job Number: 5650

External Description:

About RiseSmart
Randstad RiseSmart is the leading provider of contemporary career transition services for organizations in more than 40 industries and 80 countries. The first outplacement and redeployment provider to recognize, and respond to, the new Employee Relationship Economy, Randstad RiseSmart’s “beginning to beginning” approach combines dedicated career coaching and personal branding with patented technology and tools to support transitioning employees. Randstad RiseSmart partners with HR teams and provides onsite support, specialized training and secure reporting in a results-oriented approach. Founded in 2007, Randstad RiseSmart delivers landing rates exceeding 80 percent and time-to-placement 60 percent faster than national averages. The company has earned awards and recognition from more than a dozen organizations, including Bersin by Deloitte, Gartner Inc., the Brandon Hall Group and Fortune Magazine.
For more information, visit www.randstadrisesmart.com

About RiseSmart
Randstad RiseSmart is the leading provider of contemporary career transition services for organizations in more than 40 industries and 80 countries. The first outplacement and redeployment provider to recognize, and respond to, the new Employee Relationship Economy, Randstad RiseSmart’s “beginning to beginning” approach combines dedicated career coaching and personal branding with patented technology and tools to support transitioning employees. Randstad RiseSmart partners with HR teams and provides onsite support, specialized training and secure reporting in a results-oriented approach. Founded in 2007, Randstad RiseSmart delivers landing rates exceeding 80 percent and time-to-placement 60 percent faster than national averages. The company has earned awards and recognition from more than a dozen organizations, including Bersin by Deloitte, Gartner Inc., the Brandon Hall Group and Fortune Magazine.
For more information, visit www.randstadrisesmart.com

About the Job
The Strategic Relationship Manager will be responsible to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. Your goal will be to help us safeguard our revenue and retain our customers.

What You Will Do
Build long-term relationships with key clients.
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Closely collaborate with internal teams (e.g. sales, delivery, senior management) to address customers’ needs

 

Skills You Will Need
10-12 years of proven experience as a Client Relations Manager or Relationship Manager
Background in Outplacement/RPO/Human Resources/Management Consulting industry.
Experience in Change Management.
Proven track record of meeting and exceeding targets.
A customer-oriented attitude.
Excellent communication and negotiation skills.
Problem-solving aptitude.
Ability to work well with a team.
Bachelor’s degree in Business Administration, Marketing or a related field.

 

The Strategic Relationship Manager will be responsible to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. Your goal will be to help us safeguard our revenue and retain our customers.

What You Will Do
Build long-term relationships with key clients.
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Closely collaborate with internal teams (e.g. sales, delivery, senior management) to address customers’ needs

Skills You Will Need

5-10 years of proven experience as a Client Relations Manager or Relationship Manager
Background in Outplacement/RPO/Human Resources/Management Consulting industry.
Experience in Change Management.
Proven track record of meeting and exceeding targets.
A customer-oriented attitude.
Excellent communication and negotiation skills.
Problem-solving aptitude.
Ability to work well with a team.
Bachelor’s degree in Business Administration, Marketing or a related field.

 

Job Number: 5650

Community / Marketing Title: Strategic Relationship Manager