Process Trainer

Job Number: 5757

External Description:

process trainer

 

about randstad enterprise 

As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward. 

Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.

• Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.
• We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.
• We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand. 
• We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.

 

about team

As a Process Trainer, you hold a crucial position in guiding our team members through their professional development journey. Your role is central in comprehending training needs, designing effective processes, and cultivating a culture of excellence within our organization. You're not just a facilitator of learning; you're a catalyst for growth and innovation. Your dedication to refining training methodologies and nurturing talent empowers individuals to reach their full potential.

In this collaborative setting, continuous learning and growth are encouraged, fostering an environment where diverse perspectives contribute to our collective success. Together, we work towards impactful objectives, including skill enhancement and organizational success. Our efforts extend beyond borders, driving advancements across sectors and positively impacting society. Join us in shaping the future of talent development.

 

purpose of the job

As a Process Trainer at Randstad Enterprise, you're the cornerstone of our talent development initiatives. Your role is instrumental in equipping our team members with the skills and knowledge they need to thrive. By designing and delivering innovative training programs, you empower individuals to excel in their roles and contribute to our collective success. Your commitment to excellence ensures that our talent development strategies align with organizational objectives, driving growth and success. 

Your role goes beyond mere instruction; you're entrusted with shaping the future of our workforce. By meticulously designing and implementing training programs, you cultivate a culture of continuous learning and improvement. Your efforts lay the foundation for our team members to excel in their roles, driving organizational growth and success.

 

roles and responsibilities

Process training

• Develop and deliver comprehensive training programs to onboard new hires and upskill existing employees.
• Design training materials, including presentations, manuals, and interactive activities, tailored to the needs of various job roles and skill levels.
• Conduct training sessions, workshops, and seminars, both in-person and virtually, ensuring effective knowledge transfer and engagement.
• Collaborate with subject matter experts and department heads to identify training needs and prioritize learning objectives.
• Evaluate the effectiveness of training programs through assessments, surveys, and feedback sessions, making continuous improvements as needed.
• Provide one-on-one coaching and support to employees struggling with specific skills or tasks.
• Stay updated on industry trends, best practices, and technological advancements relevant to the organization's operations.
• Monitor and track employee progress and performance post-training, identifying areas for further development or refinement.
• Act as a liaison between management and frontline employees, conveying feedback, concerns, and suggestions for process improvement.
• Foster a positive and inclusive learning environment that encourages collaboration, creativity, and continuous growth among team members.

Coaching, mentoring & reporting

• Creating advanced reports for internal and external training needs to craft talent development strategy.
• Develop and implement training programs focused on process adherence and compliance with organizational policies, industry regulations, and legal requirements.
• Ensure that training materials and content accurately reflect current processes, procedures, and compliance standards, keeping them updated as necessary.
• Managing, building and improving the training and development content. 
• Conduct regular audits and assessments to measure employee understanding and adherence to established processes and compliance protocols.
• Coordinate with internal stakeholders to identify process inefficiencies or compliance risks and develop training interventions to mitigate them.

 

competencies

Subject matter expert

In-depth knowledge of the processes, procedures, and compliance standards relevant to the organization's operations.

Training design and delivery 

Ability to design and deliver effective training programs using various instructional methods, platforms, and tools. 

Communication skills

Strong verbal and written communication skills to convey complex information clearly and effectively to diverse audiences.

Innovation and creativity

You have the ability to turn a new concept into a success for a client, inventing/proposing new ideas & concepts and creatively turning new ideas into reality.

Analytical Thinking 

Capacity to analyze training needs, performance data, and compliance requirements to develop targeted training solutions.

 

job requirements

experience required 

• Relevant experience in a similar Process Trainer/Training/L&D role (BPO/RPO/MSP/Recruitment/L&D/Sourcing).
• 4+ years experience in the training, L&D, Human Resources, recruiting & staffing or BPO industry is preferable. 
• Proficiency in designing and developing training materials, including presentations, manuals, and e-learning modules.
• Stakeholder management
• Thorough understanding of organizational processes, procedures, and compliance standards relevant to the industry and specific job roles
• Strong facilitation and presentation skills to deliver engaging and effective training sessions to diverse audiences.
• Excellent verbal and written communication skills to convey complex information clearly and effectively to learners.

knowledge

• Professional certifications in training and development, instructional design, or process improvement (e.g., CPLP, CPTM, Six Sigma) are often preferred.
• Familiarity with learning management systems (LMS), e-learning authoring tools, and other training technologies to deliver and track training activities.
• Strong interpersonal skills to build rapport with learners, provide constructive feedback, and foster a supportive learning environment.
• Keen attention to detail to ensure accuracy and completeness in training materials, documentation, and compliance procedures.

Job Number: 5757

Community / Marketing Title: Process Trainer