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Engagement Specialist

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This position is no longer open.

Job Number: 5877

External Description:

Engagement Specialist

Who are we as a company?

Randstad RiseSmart, a distinguished division of Randstad Enterprise, is at the forefront of transforming the global workforce landscape. Renowned for our comprehensive coaching solutions, outplacement services, career development, and redeployment strategies, we blend technology with human empathy to boost employer brands, elevate employee experiences, and streamline talent management. With a presence in over 100 countries and across 40 industries, we empower professionals worldwide to excel in their careers.

The opportunity and team you’ll be working with:

Join our Engagement Team at Randstad RiseSmart, a pivotal group dedicated to driving our revenue by being the initial touchpoint for clients navigating their career transitions. As an Engagement Specialist reporting to our North American Operations Leader, you'll provide a supportive and informative experience to individuals facing job loss, guiding them through their next career steps with expertise and empathy. Whether our clients aim for a new job, a career shift, retirement, or entrepreneurship, our blend of expert advice and cutting-edge technology ensures their journey is swift and successful. This contract-based, part-time role offers 20-40 hours weekly, with the flexibility of remote work. We're looking for a collaborative, passionate individual to help make a significant impact in our clients' lives.

The expectations of this job:

  • Conducting outbound outreach to clients through phone calls and emails.
  • Collaborating across functions to grasp customer eligibility criteria and regulations.
  • Managing a high volume of clients and adjusting priorities as needs evolve.
  • Using our internal CRM to oversee your daily activities and client interactions.
  • Delivering outstanding customer service by addressing inquiries, identifying needs, solving issues, and meeting requests.
  • Excelling in listening, asking insightful questions, comprehending client concerns, and navigating objections to communicate RiseSmart’s value effectively.

Experience needed for the Engagement Specialist:

  • 2-5 years of experience in customer support or service roles; background in staffing, human resources, or outplacement is a plus
  • Team player with the ability to work independently
  • Skilled at multitasking in a dynamic, fast-paced environment
  • Detail-focused with strong organizational and documentation skills
  • Excellent communication skills including a courteous phone demeanor and superior listening abilities
  • Flexible and adaptable, comfortable with shifting priorities and ambiguity
  • Demonstrates patience, empathy, and confidence
  • Quick learner of new technologies
  • Familiar with G-Suite and Microsoft Excel

What can you expect in return from Randstad RiseSmart?

  • Be part of the leading global HR solutions provider
  • Work within a diverse, inclusive team that values collaboration and work-life balance
  • Remote role that supports your lifestyle
  • Engage with the latest in coaching practices and innovations
  • Contribute to a culture celebrated for its excellence on platforms like Glassdoor

What’s next?

If you're driven by innovation and wish to make a significant impact in the workforce industry, we want to hear from you. Apply today and email david.ellis@randstadrisesmart.com. We are excited to have you embark on a rewarding journey with Randstad RiseSmart!

The hourly rate for this position is $20.00 - $23.00. This role pays hourly and is a part-time contractor position.

At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.

 

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.

 

In addition, Randstad offers rich learning & development opportunities, as well as a competitive benefit package.  

 

Applications Accepted on Ongoing Basis Until Filled



Job Number: 5877

Community / Marketing Title: Engagement Specialist