Senior Client Service Manager

Job Number: 5946

External Description:

Position Profile: Senior Client Service Manager
Shift Timings: 2pm-11pm
Remote Position

Randstad enterprise, GBS India

department - Global Business Services

Global Business Services (GBS) - in order to lead the market in recruitment outsourcing or career transition, and offer our clients value add, we need to operate as efficiently as possible and use our resources as effectively as possible, across accounts and regions. One of the key reasons clients outsource is so they can scale up or down at pace in response to business demand. GBS, is our shared operational capability working horizontally across all regions and accounts which allows us to be agile and drive productivity. It is central to our collective success. GBS supports in a consistent, agile, and expert manner, which helps in delivering measurable business impact. 

The GBS global hub is located in Hyderabad and Pune. With over 500 colleagues based in India,  it is our largest group of colleagues in one location. It operates 24 hours Monday to Friday.

What you will be:

The Senior Client Services Manager for Silver clients enables business growth and supports global clients via the Enterprise account management best practices. The role is a client-facing role responsible for driving the overall account delivery, commercial activities such as price- and contract negotiations, as well as establishing client stakeholder relationships to better establish a lasting client partnership.  

What we expect:

• At least five to seven years experience in a corporate environment supporting the market share growth of large enterprise customers
• Experience in management of multiple client stakeholders
• Five + years of service delivery and operational client delivery experience, preferred in HR or outsourcing environments 
• Five + years of (international) client facing sales and account management experience required with proven track record of successful negotiations
• Previous experience delivering creative solutions and value in the global market
• Understanding of and proven track record of regional cultural differences in working with global teams
• Proven track record of excellent attention to detail and collaborative attitude 

What you can expect:

1)You will be a part of respectful, dignified, professional diverse team that is expanded all over the globe
2)where your ideas and inputs are heard fairly
3)An opportunity to work for a global market leader in HR services with industry recognition
4)An dynamic, innovative, inclusive, agile, flexible, and fun work environment

Feel free to discuss more about benefits and Perks, please reach out :-

sravya.u@randstad.in

Job Number: 5946

Community / Marketing Title: Senior Client Service Manager