Director, Client Delivery- RPO

 Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility.
Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO), and Blended Workforce Solutions.

This Director, Client Delivery- RPO has operational and financial responsibility for overall engagement through the strategic application of company and client resources. .

The scope includes responsibility for all sites for many clients and a wide degree of creativity and latitude is expected.

Duties on a high level include:

• Develop & implement business plans, processes, strategies, and skills to improve service delivery and engagement success;
• Act as a consultative partner; manage the delivery of products/services to achieve agreed end results;
• Recognize and pursue opportunities to advance the scope of services offered;
• Primary owner of the budgets, forecasting, and P&L management for assigned accounts
• Negotiate agreements and/or reach a consensus with all levels and positions within the organization

Skills / Experience:

• 5-7 years plus combined business, recruiting, and operations leadership and demonstrated successes within a complex organization
• 5 years of experience managing and directing professional recruiters within a client service role
• Demonstrated experience managing large, complex clients or projects in a fast-paced high volume environment
• Detailed-oriented with a concern for quality expressed by continually initiating system and process improvements
• Strong management skills, developing people and high-performing teams
• Superior consulting, leadership management, interpersonal and mentoring skills
• Manage multiple teams or a single complex team; escalate conflicting priorities; influence team members and business leaders to successfully execute
• Experience presenting to C-level executives
• Excellent communication, interpersonal, relationship-building, and organizational
• Bilingual French is an asset

What makes a job with Randstad so great?

• Rewards & recognition programs to celebrate top performers
• We’ve been selected as one of Canada’s 50 Best Places to Work since 2006!
• Optional RRSP and stock contribution plans with company match
• Competitive base salary and lucrative bonus structure
• Full health and dental benefits 
• 3 weeks of paid vacation to start, with an increase to 4 weeks after 2 years of service
• Flexible working environment and tools that enable you to work from anywhere
• Forward-thinking leadership that’s open to innovation and fresh ideas
• Countless development opportunities to expand your skillset
• Work-life balance is a priority

Randstad Canada’s Equity, Diversity & Inclusion Statement

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.  In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.